Refund policy
We want you to love every piece you get from Ozchic. If something’s not quite right, we’ve made returns easy and hassle-free—because your comfort and confidence matter to us.
Our 30-Day Return Promise
If you're not fully satisfied with your purchase, you have 30 days from the delivery date to return it. Whether the fit wasn’t perfect or you simply changed your mind, we’ll take care of it.
To be eligible for a return:
- Items must be unused, unwashed, and in original condition
- Tags and packaging should be intact
- Returns must include proof of purchase (your order confirmation email works just fine)
To start a return, just email us at contact@ozchic.com with your order number and reason for return. Our friendly support team will walk you through it.
Fast, Reliable Refunds
Once we receive your return and inspect the item, we’ll process your refund within 10 business days. Refunds will be issued to your original method of payment, and we’ll send you a confirmation the moment it’s done.
Please note:
- Return postage for change-of-mind returns or exchanges is paid by the customer. If you cancel your whole order within 14 days of delivery, we also refund the original delivery charge.
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No restocking fees, no surprise charges. If you cancel your whole order within 14 days of delivery, we also refund the original standard delivery charge.
Damaged or Incorrect Items?
Oh no—we never want that to happen. If your item arrived damaged or you received the wrong product, email us right away at contact@Ozchic.com. We’ll make it right, no questions asked.
Questions?
If you have any questions about returns or refunds, we’re always here to help:
Email: contact@Ozchic.com
Business Days: Monday To Friday, 8:00 AM To 5:00 PM
We want every experience with Oz Chic to feel just right—and that includes returns. Stylish, simple, and stress-free—that’s how we do things.